FAQs

Is parking available?
Parking is available at the apartments, directly across the road, or around thye corner 1min walk.  There is no charge  for any parking in Wick.

Are the apartments furnished?
All apartments are fully furnished. Each includes a Balcony TV (+ DVD player in some apartments), refrigerator,washing machine, cutlery, towels, linen and sofabed.

Are the apartments centrally located?
Apartments  are located within 2 minutes walk from Wick Town centre. Numerous shops, pubs, and restaurants is nearby.

What is meant by self-catering apartment?
A self-catering apartment is like having your own home in Wick. What’s different, you have a fully equipped kitchen, dining area and living space, with linen and towels provided.

What time is check-in/check-out?
Check-in is from 15:00 onwards, and check out is at 10:00 am. Depending on the availability of the apartment, you may be able to check-in to your apartment earlier than this, though this cannot be guaranteed. As we need to have access to the apartment to service it prior to the arrival of the next guest(s), we request that guests leave the apartment by 10:00 am on the day of departure. Subject to availability, an afternoon/evening check-out may be arranged at an extra cost.

Can a booking be extended?
Subject to availability, a booking may be extended. If you need to extend your stay it will be necessary to contact us as soon as possible prior to your arrival so that we can arrange to have your booking extended. While in one of our apartments, if an extension is required, please contact our reservation team.

How is key handover arranged?
Please note that we do not have reception desks as we prefer to personally meet you to check you into the apartment, show you around and answer any queries that you may have to ensure that you enjoy your stay with us.

What methods of payment do you accept?
We accept Visa, MasterCard, American Express, Maestro, Laser and Cash.  Please note that cheques are not accepted. Payments can also be made by EFT Electronic Funds Transfer directly to our Euro bank account.

How about Broadband?
Broadband is available in the apartments.

Do you provide cot and high chairs for baby guests?
Yes we do. Please let us know what you require when the reservation is made.

What happens if I need to cancel?

Cancellation Policy

Once a booking has been confirmed by RIVERSIDE APARTMENTS, should you wish to cancel your booking, any request for cancellation must be made by contacting RIVERSIDE APARTMENTS Bookings team during office hours and confirmed by email within 48 hours of the verbal request.

Requests for cancellations must be made directly to RIVERSIDE APARTMENTS  Bookings. Any cancellation or change notified to other than RIVERSIDE APARTMENTS will not be effective. Bookings not changed or cancelled through RIVERSIDE APARTMENTS will be subject to a 100% charge.

All cancellations must be confirmed by email. Cancellation charges will be applied in relation to the notice period between notification of cancellation and the date of stay at each apartment within a booking.

Transaction fees are non-refundable.

Cancellations may be made up to 14 days prior to the commencement of the occupancy period for a refund of any payments made less any administration charges. Cancellations made within 14 days to the commencement of the occupancy period will forfeit the booking fee.

Non-arrivals will be treated as a cancellation and will be subject to a 100% cancellation charge.

If you wish to cancel or change an extended booking, you will be liable to pay the total charges for the extended period in accordance with booking rates at the time. These charges apply to notification advised prior to arrival and/or during your stay.

RIVERSIDE APARTMENTS reserves the right to treat an early departure or reduction in the number of nights or apartments booked which results in a reduction in the overall charges payable as a cancellation.

 

How far from Wick Airport are the apartments?
The distance between the town centre and Wick Airport is approximately 1 km.   Taxis are available from the Airport to the town centre, and vice versa. A typical taxi fare for this route comes to approximately £4.00.

Translate »